Refund Policy
We are committed to ensuring the satisfaction of our customers.
Refund Eligibility
Refunds are applicable within 7 days from the date of purchase. To be eligible for a
refund, the product or service must be unused and in the same condition as received. If your request is
approved, your refund will be processed and a credit will automatically be applied to your credit card or
original method of payment within a certain number of days.
Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
How to Request a Refund
To initiate a refund, please contact our customer support team from our platform using WhatsApp or the contact form with your order number and a detailed explanation of the reason for the refund request. Our team will review your request and respond within 7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us.
Refund Policy Changes
Zero IPTV reserves the right to modify or update this refund policy at any time. Any changes will become effective immediately upon being posted on the website.